Effective Date: October 12, 2020
Information collection and use
When you register or log into your online accounts via the App or otherwise interact with us through the Services, you may be required to share certain personal or business information with us, including contact information, that can be used to identify you. When you return to your Altais accounts, this personal information will be used to “authenticate” or confirm your identity in order to secure and properly restrict access to your online accounts. The collected information will be used to facilitate the provision of our services to you or your organization and, with your consent, to provide you with relevant communications.
Some portions of the Website and/or App may allow you to purchase or pay for Services electronically. The credit card or other electronic payment information we collect will be used to process the payment.
Any personal information that you provide through the Website, via the App, or by interacting with Altais through the Services may be combined with information we have legally collected from or about you. We may supplement the information that you submit to us online with other personal information that you submit to us offline, for example, from a paper application that you submit to us, or that we obtain through your use of our Services.
As is true of most websites and mobile applications, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), device identifier, referring/exit pages, operating system, date/time stamp, and/or clickstream data. The information is used to tailor and improve our services. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Technologies such as: cookies, beacons, tags and scripts or similar technologies are used by Blue Shield and our partners (e.g., survey partners), affiliates, or analytics or service providers (e.g., online customer support providers, etc.). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Altais may also disclose your personal information in the following instances:
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that it is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request
- In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- If Altais is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
- Altais may share your information with any other third party if you grant us consent to do so
Altais uses a variety of security measures to make sure your information is protected from improper access or use. For example, when collecting, using or transmitting sensitive electronic information, like personal health information, we encrypt the transmission using Secure Sockets Layer (“SSL”) or other similar technology. We also maintain physically secured locations for server operations, use technological safeguards like firewalls and password protection, and limit access to sensitive information to those individuals with a legitimate business need to access it.
You can help us maintain the security of the Website and App by using passwords that cannot be easily guessed and by safeguarding them to avoid unwanted disclosure.
Altais follows generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Website, you can contact us at [email protected].
When you use the Website or App from outside the United States, including when you are in the European Union (“EU”), it means you consent to have the personal information you give us processed outside of the country where you are located and, if applicable, outside of the EU.
User Access and Choice
If your business or personal information changes, you may correct, update, or amend your information by making the change on your customer information page or by contacting Customer Support at 510-607-4000.
Altais will retain your information for as long as your information is reasonably useful for commercial purposes or as set forth in our commercial agreement with you. Additionally, Altais will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, and for other legally permissible purposes.
If you have any questions about this Privacy Notice, you can contact the Altais Privacy Office by telephone at 510-607-4000 by sending an e-mail to [email protected], or by U.S. mail to:
601 12th Street, 16th Floor
Oakland, CA 94607
When you use the Website or App, you accept the terms of this Notice.
Changes to the Privacy Notice
We may update this Notice to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices. The posted version of the Notice will apply to your use of the Website and App.