At Altais, our mission is to empower physicians so they can focus on what truly matters: delivering exceptional, patient-centered care.
Through our partnership with Abridge AI, we’re transforming the way medical documentation is done—freeing providers from hours of administrative work and giving them more time for meaningful patient connections.
We recently spoke with Jessica Haugen, DO, a primary care physician at Family Care Specialists, an Altais Medical Group practice in eastern Los Angeles County, about how this ambient AI tool has reshaped her day-to-day practice and reinvigorated her passion for Family Medicine.
How has using Abridge changed your experience during patient visits?
Since I started using Abridge for my visit notes, I no longer need to type during the exam or spend time between visits trying to recall and transcribe details that could be missed if I charted later. Now, I primarily use my laptop in the room to place orders or show patients their results. My conversations with patients have become more meaningful, and I feel significantly less rushed throughout the day. This shift has brought back the kind of patient-centered care that drew me into Family Medicine.
Have you noticed a difference in documentation burden or work-life balance?
Before using an AI documentation tool, I would spend up to 2 hours each night charting and regularly log in on weekends to manage my inbox. Abridge has significantly streamlined my workflow—now, I rarely need to chart at home, which has given me back time with my family. I also feel more present and less burned out, which translates to better patient care and greater job satisfaction.
How are tools like Abridge helping Family Care Specialists support preventive care and community initiatives?
Preventive care is a cornerstone of Family Care Specialists’ mission to provide high value care to our community. With Abridge reducing my documentation time, I’m able to focus more on helping patients navigate the healthcare system and understand how preventive care supports their personal health goals. As a result, my visits feel more impactful.
What would you say to other physicians or practices considering adopting ambient AI?
In my opinion, an ambient AI scribe is becoming as essential to primary care as a stethoscope. It helps make the daily demands of coordinating care, managing the inbox, and completing forms much more manageable. I’m incredibly grateful that Abridge allows me to practice at the top of my license, with more focus on patient care and strong team communication.
Dr. Haugen’s experience underscores why Altais is committed to advancing innovative tools that support physicians, reduce administrative burden, and enhance the patient experience. With Abridge and other leading-edge solutions, we’re helping providers work at the top of their license, restoring joy in practice, and strengthening the relationships at the heart of care.