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Whether you’re a patient, healthcare provider, or partner, connecting with the right team shouldn’t be complicated. Use the options below to find the right Altais contact information and get the support you need.
For Patients
Your care doesn’t stop when you leave the doctor’s office. Our team can assist you with scheduling, insurance questions, and finding the right provider and locations for your needs.
Appointment Support and Scheduling
Need to book, reschedule, or cancel an appointment with one of our Altais Medical Group Clinics? Our scheduling team is here to help.
Billing, Insurance, and Medical Records
Have questions about your bill, medical records or insurance we accept? Our support team can walk you through your coverage and payment options.
Find Care
Looking for a provider or practice? Use our find care tool or contact us directly for assistance.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Do not delay emergency care to request prior authorization or contact your health plan or doctor first.
An emergency may include sudden or severe physical or mental health symptoms, including severe pain, when delaying medical attention could seriously jeopardize your health, impair bodily functions, or cause serious dysfunction of an organ or body part. Certain emergency conditions related to active labor are also included.
Emergency services do not require prior authorization, whether you receive emergency care from an in-network or out-of-network emergency department.
General Patient Support and Language Assistance
Phone: 800-225-5637 (TTY: 711)
Business hours are 8 am - 5 pm PST
For Providers
Altais partners with physicians and care teams to improve patient outcomes and make care delivery simpler.
Referral and Authorization Support
Have questions about referrals or authorizations? We’ll help you get the answers you need quickly.
Join Our Network
Interested in becoming a provider in the Altais Care Network? Reach out to learn more about our onboarding process.
Technical and Administrative Support
Get assistance with practical support, technical needs, or other provider services.
Provider Contact Information
Phone: 800-225-5637
For Partners
Our work depends on collaboration with payers, employers, and other organizations.
Health Plans and Payers
Get help with plan coordination, claims, and other payer inquiries.
Employer Partnerships
Learn more about partnering with us to improve healthcare access for your employees.
Media and Press
For interviews, press releases, or media inquiries, contact our communications team.
Partner Contact Information
Phone: 800-225-5637